---
title: Services | Help center
description: Services
---

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1. [Help center](https://help.autarco.com/en)
2. [Services](https://help.autarco.com/en/services)

# Services

- [EMS Controller stuck in booting](https://help.autarco.com/en/ems-controller-stuck-in-booting)
- [Initial EMS Controller configuration](https://help.autarco.com/en/services/initial-ems-controller-configuration)
- [Claiming EMS Controller](https://help.autarco.com/en/service/claiming-logger)
- [How does negative price response (NPR) work?](https://help.autarco.com/en/how-does-negative-price-response-npr-work)
- [How does Autarco’s (cloud) smart charging work?](https://help.autarco.com/en/how-does-autarcos-cloud-smart-charging-work)

## kWh guarantee

- [kWh Guarantee for home and business owners](https://help.autarco.com/en/services/kwh-guarantee-home-business-owners)

## Energy management

- [Smart Charging - What happens if there is more sun than expected?](https://help.autarco.com/en/energy-management/smart-charging-what-happens-if-there-is-more-sun-than-expected)
- [Smart Charging - What if there is less sun than expected?](https://help.autarco.com/en/energy-management/smart-charging-what-if-there-is-less-sun-than-expected)
- [Smart Charging - Exporting to grid](https://help.autarco.com/en/energy-management/smart-charging-exporting-to-grid)
- [Smart Charging - Charge from Grid](https://help.autarco.com/en/smart-charging-charging-from-grid)
- [Smart Charging - What if my consumption is less than usual?](https://help.autarco.com/en/energy-management/smart-charging-what-if-my-consumption-is-less-than-usual)
- [Smart Charging - What if my consumption is more than usual?](https://help.autarco.com/en/energy-management/smart-charging-what-if-my-consumption-is-more-than-usual)
- [Autarco Cloud EMS – System Requirements and Supported Configurations](https://help.autarco.com/en/energy-management/autarco-cloud-ems-system-requirements-and-supported-configurations)
- [Using Negative Price Response (NPR) with existing export limitations](https://help.autarco.com/en/energy-management/using-negative-price-response-npr-with-existing-export-limitations)
- [With Which aggregators can Autarco EMS integrate?](https://help.autarco.com/en/services/energy-management/with-which-aggregators-can-autarco-ems-integrate)
- [Can't find/recognize the meter in the EMS Controller](https://help.autarco.com/en/services/cant-find-recognize-the-meter-in-the-ems-controller)
- [When Do You Need an EMS Controller?](https://help.autarco.com/en/services/when-do-you-need-an-ems-controller)
- [Instructions to configure smart charging, unbalance market steering and peak shaving](https://help.autarco.com/en/instructions-to-configure-smart-charging-imbalance-market-steering-and-peak-shaving)
- [Using Third-Party Energy Management Systems (EMS) with Autarco Products](https://help.autarco.com/en/services/energy-management/using-third-party-energy-management-systems-ems-with-autarco-products)
- [How does the relay switching work on EMS](https://help.autarco.com/en/services/how-does-the-relay-switching-work-on-ems)
- [Force charge/discharge battery for testing](https://help.autarco.com/en/services/force-charge-discharge-battery-for-testing)
- [How to setup Peak Shaving](https://help.autarco.com/en/services/how-to-setup-peak-shaving)
- [How to enable TCP/IP for EMS on Autarco inverters](https://help.autarco.com/en/services/how-to-enable-tcpip-for-ems)
- [Why is my system still producing while prices are negative?](https://help.autarco.com/en/services/why-is-my-system-still-producing-while-prices-are-negative)
- [Is Autarco’s EMS capable of load shifting?](https://help.autarco.com/en/services/can-the-ems-logger-do-load-shifting)
- [What is EMS?](https://help.autarco.com/en/services/what-is-ems)

See less ▼

- [Frequently asked questions](https://help.autarco.com/en/frequently-asked-questions#main-content)
  
  
  
  
  
    - [Monitoring in MyAutarco](https://help.autarco.com/en/frequently-asked-questions#monitoring-in-myautarco)
    - [Warranties & kWh guarantee](https://help.autarco.com/en/frequently-asked-questions#warranties-kwh-guarantee)
    - [Autarco solar system](https://help.autarco.com/en/frequently-asked-questions#autarco-solar-system)
    - [Design, installation and registration](https://help.autarco.com/en/frequently-asked-questions#design-installation-and-registration)
- [Troubleshooting](https://help.autarco.com/en/troubleshooting#main-content)
  
  
  
  
  
    - [Connectivity issues](https://help.autarco.com/en/troubleshooting#connectivity-issues)
    - [System issues](https://help.autarco.com/en/troubleshooting#system-issues)
    - [Inverter errors](https://help.autarco.com/en/troubleshooting#inverter-errors)
- [Hardware](https://help.autarco.com/en/hardware#main-content)
  
  
  
  
  
    - [Inverters](https://help.autarco.com/en/hardware#inverters)
    - [Solar panels](https://help.autarco.com/en/hardware#solar-panels)
    - [Batteries](https://help.autarco.com/en/hardware#batteries)
    - [Monitoring](https://help.autarco.com/en/hardware#monitoring)
    - [PELD (power export limiting device)](https://help.autarco.com/en/hardware#peld-power-export-limiting-device)
- [Software](https://help.autarco.com/en/software#main-content)
  
  
  
  
  
    - [MyAutarco](https://help.autarco.com/en/software#myautarco)
    - [Installer app](https://help.autarco.com/en/software#installer-app)
- [Services](https://help.autarco.com/en/services#main-content)
  
  
  
  
  
    - [kWh guarantee](https://help.autarco.com/en/services#kwh-guarantee)
    - [Energy management](https://help.autarco.com/en/services#energy-management)

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