--- title: Troubleshooting | Help center description: Troubleshooting --- [Skip to content](https://help.autarco.com/en/troubleshooting#main-content) - [English](https://help.autarco.com/en/troubleshooting) - [Nederlands](https://help.autarco.com/nl/problemen-oplossen) English Show submenu for translations [Sign in](https://help.autarco.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fhelp.autarco.com%2Fen%2Ftroubleshooting) [![](https://help.autarco.com/hs-fs/hubfs/Autarco%20logo%20(1).png?width=158&height=34&name=Autarco%20logo%20(1).png)](https://help.autarco.com/en) Open main navigation Close main navigation - - [English](https://help.autarco.com/en/troubleshooting) - [Nederlands](https://help.autarco.com/nl/problemen-oplossen) English Show submenu for translations - [Sign in](https://help.autarco.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fhelp.autarco.com%2Fen%2Ftroubleshooting) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://help.autarco.com/en/troubleshooting) # Troubleshooting ## Connectivity issues - [No monitoring data via WiFi Stick](https://help.autarco.com/en/troubleshooting/no-monitoring-data-wifi-stick) - [No monitoring data via LAN Stick](https://help.autarco.com/en/troubleshooting/no-monitoring-data-lan-stick) - [No monitoring data via 4G Stick](https://help.autarco.com/en/troubleshooting/no-monitoring-data-4g-stick) ## System issues - [Common issues when installing a smart meter](https://help.autarco.com/en/troubleshooting/common-issues-when-installing-a-smart-meter) - [System not generating/producing as expected](https://help.autarco.com/en/troubleshooting/system-not-generating-producing-as-expected) - [MPPT failure](https://help.autarco.com/en/troubleshooting/low-or-no-mppt-voltages-on-the-inverter) - [Inverter not starting up](https://help.autarco.com/en/troubleshooting/inverter-not-starting-up) - [Residual currents](https://help.autarco.com/en/troubleshooting/residual-currents) ## Inverter errors - [12Power-FAULT: Under-voltage of internal power supply](https://help.autarco.com/en/troubleshooting/inverter-error/12power-fault) - [Alarm-BMS: Battery management issue](https://help.autarco.com/en/troubleshooting/inverter-error/alarm-bms) - [ARC - Fault: Arc in DC circuit](https://help.autarco.com/en/troubleshooting/inverter-error/arc-fault) - [BatName-FAIL: Wrong battery selection ](https://help.autarco.com/en/troubleshooting/inverter-error/batname-fail) - [BATTERY\_COM Fail: Battery communication failure](https://help.autarco.com/en/troubleshooting/inverter-error/battery-com-fail) - [DC-INTF: DC overcurrent](https://help.autarco.com/en/troubleshooting/inverter-error/dc-intf) - [DCInj-FAULT: DC injection protection fault](https://help.autarco.com/en/troubleshooting/inverter-error/dcinj-fault) - [DRM\_LINK\_FAIL: DRM connect failure](https://help.autarco.com/en/troubleshooting/inverter-error/drm-link-fail) - [DSP\_B Fault: Parallel communication error](https://help.autarco.com/en/troubleshooting/inverter-error/dsp-b-fault) - [Fail\_Safe: Fail Safe](https://help.autarco.com/en/troubleshooting/inverter-error/fail-safe) - [FAN\_fault: Fan Alarm](https://help.autarco.com/en/troubleshooting/inverter-error/fan-fault) - [FAN\_H Alarm: Fault of the external fan](https://help.autarco.com/en/troubleshooting/inverter-error/fan-h-alarm) - [G-PHASE: DC Bus Unbalance](https://help.autarco.com/en/troubleshooting/inverter-error/g-phase) - [GRID-INTF: Grid interference ](https://help.autarco.com/en/troubleshooting/inverter-error/grid-intf) - [Grid Off: Grid not within specification](https://help.autarco.com/en/troubleshooting/inverter-error/grid-off) - [I-LEAK PRO: Leakage current protection](https://help.autarco.com/en/troubleshooting/inverter-error/i-leak-pro) - [IGFOL-F: Grid current tracking fault](https://help.autarco.com/en/troubleshooting/inverter-error/igfol-f) - [L&PE FAIL: AC phase ground fault](https://help.autarco.com/en/troubleshooting/inverter-error/l-pe-fail) - [LowTemp.AMB: Low ambient temperature ](https://help.autarco.com/en/troubleshooting/inverter-error/lowtemp-amb) - [NO-Battery: Battery not connected](https://help.autarco.com/en/troubleshooting/inverter-error/no-battery) - [NO-GRID: No grid detected](https://help.autarco.com/en/troubleshooting/inverter-error/no-grid) - [OV-BUS: DC bus overvoltage](https://help.autarco.com/en/troubleshooting/inverter-error/ov-bus) - [OV\_DC: DC Over Voltage](https://help.autarco.com/en/troubleshooting/inverter-error/ov-dc) - [OV-G-F: Grid over frequency](https://help.autarco.com/en/troubleshooting/inverter-error/ov-g-f) - [OV-G-I: Grid over current](https://help.autarco.com/en/troubleshooting/inverter-error/ov-g-i) - [OV-G-V: Grid over voltage](https://help.autarco.com/en/troubleshooting/inverter-error/ov-g-v) - [OV-ILLC: LLC hardware overcurrent](https://help.autarco.com/en/troubleshooting/inverter-error/ov-illc) - [OV-TEMP: Temperature protection](https://help.autarco.com/en/troubleshooting/inverter-error/ov-temp) - [OV-Vbackup: Grid backup overload](https://help.autarco.com/en/troubleshooting/inverter-error/ov-vbackup) - [PV ISO-PRO: Ground Fault](https://help.autarco.com/en/troubleshooting/inverter-error/pv-iso-pro) - [Meter COM Fail: Meter communication failure](https://help.autarco.com/en/troubleshooting/inverter-error/meter-com-fail) - [RelayChk-FAIL: Relay fault ](https://help.autarco.com/en/troubleshooting/inverter-error/relaychk-fail) - [Reve-DC: DC reverse](https://help.autarco.com/en/troubleshooting/inverter-error/reve-dc) - [UN-BUS: DC bus undervoltage](https://help.autarco.com/en/troubleshooting/inverter-error/un-bus) - [UN-G-F: Grid under frequency](https://help.autarco.com/en/troubleshooting/inverter-error/un-g-f) - [UN-G-V: Grid under voltage](https://help.autarco.com/en/troubleshooting/inverter-error/un-g-v) - [UN-Vbatt: Battery undervoltage](https://help.autarco.com/en/troubleshooting/inverter-error/un-vbatt) See less ▼ - [Frequently asked questions](https://help.autarco.com/en/frequently-asked-questions#main-content) - [Monitoring in MyAutarco](https://help.autarco.com/en/frequently-asked-questions#monitoring-in-myautarco) - [Warranties & kWh guarantee](https://help.autarco.com/en/frequently-asked-questions#warranties-kwh-guarantee) - [Autarco solar system](https://help.autarco.com/en/frequently-asked-questions#autarco-solar-system) - [Design, installation and registration](https://help.autarco.com/en/frequently-asked-questions#design-installation-and-registration) - [Troubleshooting](https://help.autarco.com/en/troubleshooting#main-content) - [Connectivity issues](https://help.autarco.com/en/troubleshooting#connectivity-issues) - [System issues](https://help.autarco.com/en/troubleshooting#system-issues) - [Inverter errors](https://help.autarco.com/en/troubleshooting#inverter-errors) - [Hardware](https://help.autarco.com/en/hardware#main-content) - [Inverters](https://help.autarco.com/en/hardware#inverters) - [Solar panels](https://help.autarco.com/en/hardware#solar-panels) - [Batteries](https://help.autarco.com/en/hardware#batteries) - [Monitoring](https://help.autarco.com/en/hardware#monitoring) - [PELD (power export limiting device)](https://help.autarco.com/en/hardware#peld-power-export-limiting-device) - [Software](https://help.autarco.com/en/software#main-content) - [MyAutarco](https://help.autarco.com/en/software#myautarco) - [Installer app](https://help.autarco.com/en/software#installer-app) - [Services](https://help.autarco.com/en/services#main-content) - [kWh guarantee](https://help.autarco.com/en/services#kwh-guarantee) - [Energy management](https://help.autarco.com/en/services#energy-management) [![](https://help.autarco.com/hs-fs/hubfs/Autarco%20logo%20(1).png?width=158&height=34&name=Autarco%20logo%20(1).png)](https://help.autarco.com/) Reach full potential [www.autarco.com](http://www.autarco.com)