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Reconnect your monitoring device using the MyAutarco app

Before starting, ensure your MyAutarco app is updated to version 3.3.0 or higher.

1. Open the App

  • Navigate to your system page.

2. Access Device Settings

  • Tap the Settings button.

  • You’ll see a list of all monitoring devices installed on your system.

3. Select the Device to Reconnect

  • Choose the device you want to reconnect.
  • This will open a page displaying the device's details.

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4. Choose an Action

  • At the bottom of the page, you’ll find two options:
    • Reconnect your monitoring device.
    • Set up new device (for cases where the new device is not installed to your system).

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5. Reconnect Your Monitoring Device

  • If you select Reconnect, a new page will guide you based on your device type:
    • Digital Stick: Follow the on-screen instructions to reconnect your device to the network.
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    • Old Generation Stick: Download the provided manual and follow the steps outlined in the document. After completing the reconnection, tap “Click here after reconnecting manually” to resolve any communication issues.

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6. Confirmation of Success

  • For digital sticks, after completing all steps, a success message will confirm that the device is reconnected and functioning properly.
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