Frequently asked questions

• I am moving. Can the monitoring of my Autarco PV system be transferred to the new resident?
• I don't see any yield in MyAutarco, what's wrong?
• Why do I see negative values in the yield graphs on MyAutarco?
• I lost my password. How do I log in to MyAutarco?

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Troubleshooting

• No monitoring data via LAN Stick
• No monitoring data via WiFi Stick
• Inverter not starting up
• System not generating/producing as expected

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Hardware

• How to clean an Autarco solar panel
• Local WiFi network requirements
• Indicator lights on monitoring sticks

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Software

• Reconnect your monitoring device using the MyAutarco app
• How to reset your MyAutarco password
• MyAutarco graphs and statistics explained

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Services

• kWh Guarantee for home and business owners

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