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Frequently asked questions
Monitoring in MyAutarco
- I lost my password. How do I log in to MyAutarco?
- I am moving. Can the monitoring of my Autarco PV system be transferred to the new resident?
- I am the new owner of an Autarco PV system, how do I get access to the monitoring app?
- Why do I see negative values in the yield graphs on MyAutarco?
- My monitoring stick will be replaced. Will I lose the data which has been gathered so far?
- My inverter will be replaced. Will I lose the data gathered so far?
- I don't see any yield in MyAutarco, what's wrong?
- Can I restore the monitoring connection myself?
Warranties & kWh guarantee
Autarco solar system
Design, installation and registration
- How can I get access to the Autarco design software Helios?
- Which batteries are compatible with your hybrid inverters?
- I want to expand my Autarco PV system with batteries, is this possible?
- Are all roofs suitable for the installation of solar panels?
- What is the maximum roof pitch allowed for flat-roof systems?