Frequently asked questions

Monitoring in MyAutarco

• I lost my password. How do I log in to MyAutarco?
• Why do I see negative values in the yield graphs on MyAutarco?
• I am the new owner of an Autarco PV system, how do I get access to the monitoring app?
• I am moving. Can the monitoring of my Autarco PV system be transferred to the new resident?
• I don't see any yield in MyAutarco, what's wrong?
• My monitoring stick will be replaced. Will I lose the data which has been gathered so far?
• My inverter will be replaced. Will I lose the data gathered so far?
• Can I restore the monitoring connection myself?

Warranties & kWh guarantee

• Will I get compensated if my system produces less kWh than you have promised?
• How does Autarco calculate bankable yields?
• How are the warranties you offer impacted by product brand bankruptcy?
• What happens if my system's installer goes bankrupt?
• Where can I find my kWh guarantee certificate?

Autarco solar system

• Do Autarco solar panels need to be cleaned?
• Do Autarco solar inverters turn off at night?
• What is a performance ratio (PR)?
• What is an energy performance index (EPI)?
• What is the ticking noise coming from my inverter?
• What does the blinking orange LED mean on my Autarco inverter?

Design, installation and registration

• How can I get access to the Autarco design software Helios?
• Which batteries are compatible with your hybrid inverters?
• I want to expand my Autarco PV system with batteries, is this possible?
• Are all roofs suitable for the installation of solar panels?
• What is the maximum roof pitch allowed for flat-roof systems?