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kWh Guarantee for home and business owners

Introduction

At Autarco, we understand that investing in solar energy is a significant decision, and we want to ensure that you receive the benefits you expect. Our kWh Guarantee is designed to provide peace of mind by ensuring your solar system generates the expected energy output. Below, we explain what this guarantee means for you, how it works, and why Autarco stands out in the solar industry.

What are the kWh guarantee contracts at Autarco? Introduction to the Solar kWh Offer

A traditional solar purchase typically includes only the physical solar panels and inverters, with no direct assurances about the actual energy production. Performance can vary due to installation quality, shading, or unforeseen inefficiencies.

In contrast, a kWh Guarantee Contract ensures that your system will generate a predetermined amount of electricity (measured in kilowatt-hours, or kWh). If the system underperforms, we provide compensation, ensuring your investment delivers the expected returns.

A kWh Guarantee provides several key benefits that make solar energy more reliable and financially secure for homeowners. With guaranteed energy production, you can confidently estimate your electricity savings over time, ensuring predictable financial returns. The guarantee holds the system accountable for delivering the expected output, offering protection against unexpected dips in performance. Instead of worrying about whether your system is performing optimally, Autarco continuously monitors and ensures its efficiency, providing a hassle-free ownership experience. Lastly, if your system doesn’t meet the guaranteed kWh output, our contract ensures corrective measures or compensation, giving you peace of mind that your investment is protected.

At Autarco, we employ a combination of advanced technology and rigorous quality control to ensure reliability. Our end-to-end system integration means we manufacture and control the full suite of components, from panels to inverters and monitoring software, ensuring seamless performance. Our real-time monitoring system continuously tracks energy production, allowing us to identify and address potential issues early. Additionally, we use data-driven insights to predict your system’s output and validate its performance against real-world conditions. These factors combined provide customers with a reliable, transparent, and trustworthy solar experience.

What does the kWh guarantee offer at Autarco?

Autarco’s kWh Guarantee ensures that your solar system will generate a specific amount of energy based on its design and location. Our technology provides ongoing system performance monitoring, ensuring that energy production is continuously tracked and assessed. If the system underperforms and does not meet the guaranteed kWh output, we offer compensation or corrective actions based on the terms of your contract. This guarantee provides financial security and confidence that your solar investment will perform as expected.

Autarco’s kWh Guarantee is based on a detailed analysis of several factors, ensuring accurate and reliable predictions of your system’s performance. We consider solar panel efficiency and the efficiency of other system components, leveraging high-quality panels and inverters designed for long-term durability and energy generation. Local climate conditions and shading effects are analyzed, taking into account sunlight levels, weather patterns, and potential obstructions specific to your region. System design and string plan play a crucial role, as proper panel placement, orientation, and optimized string connections maximize energy absorption and system efficiency. Additionally, ongoing monitoring through our cloud-based platform ensures that real-time data is continuously used to verify system performance, detect anomalies, and ensure adherence to the guaranteed kWh output. Our comprehensive approach guarantees an accurate, transparent, and reliable performance standard for your solar system.

Autarco stands out in the solar industry with its kWh Guarantee, offering financial security. Unlike vague performance assurances, our guarantee is backed by financial institutions, providing a certified and bankable solution. Because we design, manufacture, and monitor all system components, we ensure seamless integration and optimal performance. Our transparent performance tracking allows customers to access a live dashboard to monitor system output at any time, ensuring full visibility and confidence in the system’s efficiency. By choosing Autarco, you are not only investing in high-quality solar technology but also in a secure and reliable energy future with guaranteed savings.

Steps to obtain a performance guarantee contract

At Autarco, we are committed to ensuring that your solar energy system delivers the expected performance and long-term reliability. To provide you with peace of mind, we offer a performance guarantee contract, which guarantees a minimum energy output (kWh) from your system.

The good news is that your installer will handle the entire process for you. From system verification to contract acceptance, your installer will take care of the necessary steps to ensure your system qualifies for the performance guarantee. You will only need to review and accept the final contract via your MyAutarco account.

By following this process, you can ensure your solar system operates efficiently and benefits from Autarco’s guaranteed performance commitment. Read on to learn more about each step in detail.

1. Submission for verification by your Installer

Your installer must submit the Registration page for system verification to ensure optimal performance and long-term reliability. During this process, Autarco carefully evaluates system performance, detecting any potential issues through our advanced monitoring system. The installation will be reviewed in accordance with the necessary terms outlined in the contract, ensuring compliance and operational efficiency.

2. System verification by Autarco

Autarco Support will conduct system verification in approximately 14 days after your installer submits the request for verification. Subsequently, your installer will be notified of the registration status from Autarco Support.

  • When a system passes the verification, the registration is complete.

  • When a system fails the verification. The system will be sent back to your installer with comments for necessary modifications. Once the issues are addressed, your installer can resubmit the system for verification.

Note: The verification period may be extended during the winter season to ensure an adequate collection of irradiance data.

3. Acceptance of performance guarantee (kWh) quote by your Installer

For a system that requests a performance guarantee (kWh), Autarco will create a quote for your installer to accept. The quote must be processed within 14 days of successful verification, or it will expire.

4. Issue performance guarantee (kWh) contract by Autarco

We will issue the performance guarantee contract after the kWh quote is accepted. Note: The kWh contract will only be issued after the quote for the kWh contract is accepted by the Autarco Installer. 

5. Accept performance guarantee (kWh) contract by you

After the contract is issued, you must accept it via MyAutarco. A notification will be sent to your MyAutarco account, and the certification details will be accessible in the MyAutarco App upon acceptance.

Note: The issued kWh guarantee contract is valid for 30 days from issuance. If expired, please contact your installer first.

Frequently Asked Questions (FAQs)

1. What does the solar panel performance guarantee cover?

The performance guarantee ensures that your solar system produces the specified Guaranteed Yield (kWh) as outlined in your contract. If the system underperforms, compensation is provided based on the agreed compensation rate per kWh. The guarantee is contingent on fulfilling minimum maintenance requirements, as detailed in the contract. Losses caused by excluded perils and losses (e.g., extreme weather, vandalism, grid failures) are not covered.

2. How long does the performance guarantee last?

The duration of your performance guarantee is specified in your contract. To check the exact term, please log in to MyAutarco and review your certification details.

3. Is the performance guarantee different from the product warranty?

Performance Guarantee vs. Product Warranty The performance guarantee ensures the energy generation of your solar system over time, while the product warranty covers defects in the system component, e.g., inverter. Both serve different purposes in maintaining the reliability and efficiency of your system. For details on your specific coverage, please log in to MyAutarco to review your certification details.

4. What factors can affect the performance of my solar panels?

Several factors can influence the performance of your solar panels, including:

  • Shading: Trees, buildings, or other objects blocking sunlight.

  • Dirt & Debris: Dust, leaves, and bird droppings can reduce efficiency.

  • Weather Conditions: Cloud cover, snow, and rain may temporarily lower output.

  • Panel Orientation & Angle: Incorrect positioning affects sunlight absorption.

  • Temperature: Excessive heat may lower efficiency, while cooler temperatures can improve performance.

  • System Components: Faulty inverters, wiring, or connections may impact performance.

5. Do I need to maintain my solar panels to keep the guarantee valid?

Yes, to maintain the guarantee, you must follow the minimum maintenance requirements outlined in the contract. If maintenance is neglected, the performance guarantee may be voided.

6. Will extreme weather conditions affect my guarantee?

Extreme weather conditions may affect your system’s performance, but the guarantee remains valid unless the damage is caused by an excluded peril listed in the contract. The contract does not cover losses or damages caused by:

  • Storms, lightning, floods, earthquakes, and other natural disasters

  • Hail, fire, or explosions

  • Extreme wind or snow loads

  • Pollution or chemical exposure

If your system sustains damage due to severe weather, contact your installer for an inspection and necessary repairs. Maintaining your system in good condition is essential to keep the guarantee valid.

7. Does the guarantee cover financial compensation for lower production?

Yes, if your system produces less than the guaranteed yield, you may be eligible for compensation.

8. Can I transfer the guarantee if I sell my home?

Yes, the guarantee can be transferred to the new owner. Contact your installer and provide:

  • Your address

  • The new owner’s full name, email, and phone number

  • Your installer will handle the transfer process.

9. How can I monitor my solar system’s performance?

You can track energy generation via the MyAutarco App or MyAutarco webpage. For more infromation about using MyAutaro App, please click here.

10. What should I do if I believe my panels are underperforming?

If you suspect that your solar panels are underperforming, we recommend contacting your installer. They can assess the system with you to check for any potential issues, such as system errors, monitoring discrepancies, or shading effects that may be impacting overall yield. If you are not satisfied with this initial check, you can contact Autarco Support via the Help Center.

11. Where can I find my kWh guarantee certificate?

Once your contract is accepted, you can find the kWh guarantee certificate in MyAutarco.

12. Who is responsible for submitting my system for verification?

Your installer must submit your system for verification.

13. How long does the verification process take?

Autarco verifies the system within 14 days of submission. The process may take longer during winter due to lower solar irradiation.

14. What happens if my system does not pass verification?

If your system fails verification, it will be sent back to your installer with comments for necessary modifications. After corrections, the system can be resubmitted for verification.

15. Can I apply for the guarantee myself, or does my dealer have to do it?

Your installer is responsible for applying for the guarantee.

16. How do I file a claim if my system does not meet the guaranteed kWh output?

First, contact your installer to check for possible issues. If underperformance is confirmed, file a claim through Autarco Support via Help Centre. Autarco will review system data and determine eligibility for compensation.

17. What documentation is required to file a kWh guarantee claim?

A claim demand note must include:

  • The claimed compensation amount

  • Bank details for compensation

  • Other supporting documents may be required based on contract terms.

18. How long do I have to file a claim?

Claims must be submitted within 90 days after the end of the Guarantee Period. You can find your Guarantee Period in your contract.

19. What happens after I file a claim?

Autarco processes Performance Guarantee claims within 30 days of receiving a valid claim notice. You will be updated about the claims status by the Autarco team.

20. How is compensation calculated if my system underperforms?

Compensation = (Guaranteed Yield – Actual Yield) × Compensation Rate (€ per kWh). The exact Compensation Rate is specified in your contract.